Frequently Asked Questions
Initial sessions are 60 minutes where we assess your primary concerns and then treat them. Following visits are either 90, 60, 45 or 30 minutes in length depending on what plan is for the next session.
Dress comfortably for female clients it’s ideal to bring shorts and a sports bra or tank top. Male clients usually bring a tank top and shorts.
Absolutely. Your initial session will consist of an intake where the therapist can fully understand your goals. following with a full body assessment where we test your muscles, ligaments and joints capacities.
Our policy requires 24-hour notice for cancelling or rescheduling an appointment. If we are not notified with sufficient amount of time we have to charge a cancellation fee.
All of our practitioners are registered and in good standing with their colleges. In either physiotherapy, chiropractic and massage therapy
Once the therapist does a full body assessment depending on the concern they’ll have a better understanding how many that will be prescribed.
Yes, we do offer direct billing via Telus Health and the providers under their service as well as via Sun Life. If you are not a direct billing client, we will provide an invoice for you so that you can submit it to your insurance company.
At this time, osteopathic services are not eligible for direct billing.
List of insurance companies:
- Alberta Blue Cross
- Beneva Inc.
- BPA - Benefit Plan Administrators
- Canada Life
- Canadian Construction Workers Union (CCWU)
- Chambers of Commerce Group Insurance
- CINUP
- ClaimSecure
- Coughlin & Associates Ltd.
- Cowan
- D.A. Townley
- Desjardins Insurance
- Equitable Life of Canada
- First Canadian
- GMS Carrier 49
- GMS Carrier 50
- GroupHEALTH
- GroupSource
- Industrial Alliance
- Johnson Inc.
- Johnston Group Inc.
- LiUNA Local 183
- LiUNA Local 506
- Manion
- Manulife Financial
- Maximum Benefit
- People Corporation
- RWAM Insurance Administrators
- Simply Benefits
- TELUS AdjudiCare
- Union Benefits
- UV Insurance
- Sun Life
Disclaimer: Our osteopathic services are under Ontario Association of Osteopathy and Natural Medicine (OAONM).Some insurance providers do not include coverage for our osteopathic services. If you're uncertain about your coverage, we recommend verifying with your insurance company to determine if our osteopathic services are included. For additional information, please reach out to our staff.
With our Direct Billing process, you will need to complete our Consent and Authorization for Direct Billing form.
Important information needed includes:
- First and Last name
- Insurance Company
- Member ID
- Policy/Group Plan Number
If you are submitting for a secondary policy holder, we will need additional information:
- First and Last Name
- Relationship to primary policy holder
- Address
Contact our staff if you are interested in direct billing.
Disclaimer: Some insurance companies do not cover our osteopathic services. Please contact our staff for more details.